Last updated: 2026

1. Return Period

Items may be returned within 7 days of purchase, provided they are in original condition with all packaging and accessories.

2. Non-Returnable Items

The following items cannot be returned: reeds, mouthpieces, earplugs, harmonicas, and other personal-use items for hygiene reasons; software; gift cards; clearance items.

3. Return Process

Contact us at hello@crescendona.com or +264 81 462 3936 to initiate a return. We will arrange collection or you can return items to our store at Shop 19, Old Power Station, Southern Industrial, Windhoek.

4. Refunds

Refunds are processed within 7 business days of receiving the returned item. Refunds are issued to the original payment method. Cash purchases are refunded via EFT.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

7. Exchanges

Exchanges are subject to product availability. If the replacement item costs more, the difference must be paid; if less, the difference will be refunded.