Privacy policy
Last updated: January 2024
Crescendo Namibia is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Information we collect
We collect information you provide directly to us, including: • Name and contact information (email, phone, address) • Payment information for purchases • Student information for music lessons • Instrument details for repair services • Communication preferences
2. How we use your information
We use the information we collect to: • Process orders and payments • Provide music lessons and track student progress • Communicate about orders, repairs, and services • Send promotional materials (with your consent) • Improve our products and services • Comply with legal obligations
3. Information sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Service providers who assist in our operations • Payment processors for secure transactions • Legal authorities when required by law
4. Data security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.
6. Your rights
You have the right to: • Access your personal information • Correct inaccurate information • Request deletion of your information • Opt-out of marketing communications • Lodge a complaint with a supervisory authority
7. Children's privacy
Our services, particularly music lessons, may collect information about children with parental consent. Parents or guardians must provide consent for children under 18 years of age.
8. Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. Changes to this policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact us
If you have questions about this privacy policy or our data practices, please contact us: Email: info@crescendona.com Phone: +264 61 234 567 WhatsApp: +264 81 234 5678 Address: Old Power Station, Shop 19 Armstrong Street, Windhoek Namibia